Question 1

I have a question about my bill - where do I find out more?

Accepted Answer

Check out our "Billing FAQ" which goes over the most common questions! Feel free to send us an email with your question if that doesn't help!

Question 2

I don't quite get it - what do you guys do?

Accepted Answer

We are a "Contract" IT Department and consulting group - typically called a Managed Service Provider:
Systems and security managment - such as making sure your computers are up-to-date, antivirus protected, servers are properly provisioned, networks are operating.
Email, file shares, and "business" tools - think Microsoft Office, server shares, SharePoint Online, and client management software
Consulting and Training - what is Information Security, what kind of network do you need for your business, how do you integrate your systems together?
Help Desk w. 24 hour support options - Get a password changed, a printer fixed, a one on one remote walkthrough, or have priority response to a business critical issue

Question 3

How expensive is hiring an MSP like WTS?

Accepted Answer

It depends. While we do provide one-time services and project work for businesses, we operate primarily with clients doing "Business Continuity Agreements" where we become your businesses IT department. This means you get billed monthly and a certain amount of guaranteed hours available to you and your staff for issues and ongoing IT management.
 
This scales depending on the amount of systems you have and hours you need for support. At the end of the day, our goal is for your organization to run smoothly with the support it needs, so you can focus on the great work you do and create value for your clients.
 
For many clients we onboard, we find we make significant difference to their operations in the first few months.

Question 4

I think I've been hacked - what do I do?

Accepted Answer

Give us a call at 360-639-8715. Do not call any phone numbers that have appeared on your computer or webpage, particularly when they claim to be "Microsoft Support" or some other company.

If you are concerned about cybersecurity, we are an organization that takes it very seriously. We have multiple certified staff and industry partners who work primarily on ensuring infrastructure and systems are secure. We often consult on what it means to be secure and compliant in the modern digital landscape.
 
Under no circumstances should you ever provide remote access to a party unless you have verified their identity. If in doubt, say no.

Question 5

Do you guys do HIPAA compliant setups?

Accepted Answer

Yes! We have many clients who must follow HIPAA, PCI-DSS, CJIS, NIST, or other industry frameworks and standards.

Question 6

I have a Project Quote - Down Payment Information

Accepted Answer

After both Whidbey Tech and a Customer approve a project quote, a down payment of 50% of the estimated quote, or estimated cost of hardware (whichever is higher) may be required before the project is started.

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